Man with Van Seven Sisters Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Seven Sisters provides transport, removal and related services to private and business customers. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions and that you are authorised to enter into this agreement.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings shown:
1.1 "Company" means the Man with Van Seven Sisters service provider responsible for delivering the agreed services.
1.2 "Customer" means the person, firm or organisation making the booking and responsible for payment.
1.3 "Services" means any transport, removal, loading, unloading, packing, storage or related services the Company agrees to supply.
1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.
1.5 "Goods" means any items, belongings, furniture, boxes or materials that are the subject of the Services.
1.6 "Service area" means the locations in which the Company operates, including Seven Sisters and surrounding areas, as agreed at the time of booking.
2. Scope of Services
2.1 The Company provides man and van services, small and medium removals, transport of household and office items, and associated loading and unloading within its service area, and to and from other locations as agreed.
2.2 The Company will use reasonable care and skill in providing the Services, but does not guarantee a particular route or method of transport and may use any reasonable method at its discretion.
2.3 Any additional services such as packing, dismantling, assembling, or provision of packing materials must be clearly requested and agreed as part of the booking. Additional charges may apply.
3. Booking Process
3.1 Bookings may be made by the Customer by providing full and accurate details of the job, including collection and delivery addresses, access details, number of items, approximate volume or size, timing requirements and any special handling needs.
3.2 The Company will provide an estimate or quotation based on the information supplied. The Customer is responsible for ensuring that all details are accurate and complete. Any omission or inaccuracy may result in additional charges or the Company being unable to complete the work as scheduled.
3.3 A booking is only confirmed when the Company has expressly accepted the job and, where required, the Customer has paid any deposit requested. Verbal or written quotations alone do not constitute a confirmed booking.
3.4 The Customer must notify the Company as early as possible of any changes to the booking, including changes to date, time, addresses, access, parking, or the nature and quantity of Goods. The Company reserves the right to amend the price, availability or terms where a change is requested.
3.5 The Company reserves the right to decline any booking at its absolute discretion, including where it believes the work cannot be carried out safely, legally or within the agreed time frame.
4. Prices and Payment Terms
4.1 Prices may be quoted on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job and as communicated to the Customer at the time of booking.
4.2 Unless expressly stated otherwise, prices are exclusive of congestion charges, tolls, parking charges, ferry fees, and any other third-party costs, which will be added to the final invoice where applicable.
4.3 The Customer is responsible for paying all parking costs and for securing any necessary permits or authorisations required for loading and unloading at the collection and delivery addresses. Any fines or penalties incurred because of inadequate parking arrangements or unlawful parking at the Customer’s request will be charged to the Customer.
4.4 The Company may require a deposit or full prepayment to secure a booking. Details will be provided at the time of booking. Deposits may be non-refundable in accordance with the cancellation terms set out in these conditions.
4.5 Unless agreed otherwise, the balance of any charges is due immediately upon completion of the job. The Company may refuse to unload or release Goods until payment has been received in full.
4.6 The Company accepts payment methods as advised during the booking process. The Customer must ensure that cleared funds are available at the time payment is due.
4.7 If payment is not made when due, the Company reserves the right to charge reasonable administration costs and interest on overdue amounts at the maximum rate allowable under applicable law until payment is received.
5. Customer Responsibilities
5.1 The Customer must ensure that access is available at the collection and delivery addresses, including adequate space for the Vehicle to park and for Goods to be safely carried. This includes arranging lift access if required, and informing the Company of any stairs, narrow doorways, restricted access or similar issues.
5.2 The Customer is responsible for packing and securing all Goods, unless packing services have been specifically agreed as part of the booking. Boxes and containers must be suitable for the contents and securely sealed.
5.3 The Customer must be present, or ensure that an authorised representative is present, at both collection and delivery to supervise and confirm which Goods are to be moved, where they are to be placed, and to sign any relevant paperwork.
5.4 The Customer must not request the Company to transport any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for carriage. This includes prohibited waste and items that cannot be legally transported or disposed of.
5.5 The Customer is responsible for ensuring that all appliances are disconnected, defrosted where required, drained of liquids, and ready to move. The Company will not disconnect gas, water or electrical fittings.
6. Cancellations, Postponements and Waiting Time
6.1 If the Customer wishes to cancel or postpone a booking, notice must be given as soon as possible. Cancellation charges may apply as follows, unless otherwise stated in writing:
a. Cancellation more than 48 hours before the scheduled start time: any deposit may be refunded or transferred at the Company’s discretion, subject to reasonable administration charges.
b. Cancellation within 48 hours but more than 24 hours before the scheduled start time: the Company may retain part or all of the deposit or charge up to 50 percent of the estimated job cost.
c. Cancellation within 24 hours of the scheduled start time or on arrival of the Vehicle: the Company may charge up to 100 percent of the estimated job cost.
6.2 If the Customer is not present at the agreed time, or access is not available, or the job cannot proceed for reasons beyond the Company’s control, this may be treated as a late cancellation and charges may apply as above.
6.3 If the Company needs to cancel or reschedule a booking due to unforeseen circumstances such as Vehicle breakdown, staff illness, severe weather or other events beyond its reasonable control, it will notify the Customer as soon as reasonably possible and, where feasible, offer an alternative time or date. The Company is not liable for any consequential loss arising from such cancellation or rescheduling.
6.4 Waiting time caused by incomplete packing, lack of access, delays in gaining entry, or any other delay beyond the Company’s control may be charged at the applicable hourly rate, rounded up to the nearest 30 minutes.
7. Limitations of Liability
7.1 The Company will take reasonable care when handling and transporting Goods, but the Customer accepts that normal risks associated with removal and transport activities cannot be entirely eliminated.
7.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per job, subject to a maximum cap which will be communicated on request or as part of the booking confirmation.
7.3 The Company will not be liable for:
a. Loss or damage arising from incorrect or inadequate packing by the Customer, or from the nature or condition of the Goods.
b. Loss or damage to fragile or high-value items such as cash, jewellery, watches, documents, artwork, antiques, electronic equipment or similar, unless specifically declared and agreed in writing prior to the job.
c. Indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or any similar damages.
d. Loss or damage arising from war, terrorism, civil disturbance, natural disasters, severe weather, or any other events beyond the Company’s reasonable control.
7.4 The Customer must inspect Goods at the time of delivery. Any visible loss or damage must be reported to the Company immediately and noted on any paperwork provided. The Company reserves the right to reject claims made at a later date where it has not been given the opportunity to inspect the alleged damage.
7.5 Any claim for loss or damage must be submitted in writing to the Company within a reasonable time, and in any event no later than seven days after completion of the job. The Customer must provide evidence of loss or damage, including photographs and proof of value where relevant.
8. Excluded Items and Special Risks
8.1 The Company does not accept liability for, and may refuse to transport, the following items unless specifically agreed in advance:
a. Hazardous materials, explosives, flammable liquids, compressed gases, chemicals and similar substances.
b. Livestock, animals, or any living creatures.
c. Perishable or refrigerated goods.
d. Items that by their nature are likely to encourage vermin or pests.
e. Any items that are illegal or cannot be lawfully transported.
8.2 If any such items are transported without the Company’s knowledge, the Customer shall be solely responsible for all resulting loss, damage, fines or claims.
9. Waste and Environmental Regulations
9.1 The Company is not a general waste carrier unless specifically confirmed. Any removal of waste materials, rubbish, builders’ debris, or items for disposal must be agreed in advance and may incur additional charges.
9.2 Where the Company agrees to remove items for disposal, it will do so in compliance with applicable waste and environmental regulations. The Customer confirms that any items presented for disposal are theirs to dispose of and are not subject to any restrictions or third-party ownership.
9.3 The Company will not remove or dispose of hazardous or prohibited waste, including but not limited to asbestos, clinical waste, chemicals, oils, paint that cannot be legally disposed of, tyres, gas bottles or similar materials. The Customer must arrange for suitable specialist disposal of such items.
9.4 The Customer agrees to indemnify the Company against any liability, costs or penalties arising from the Company’s handling or disposal of waste presented by the Customer that is in breach of waste and environmental regulations.
10. Delays and Access Issues
10.1 All arrival and completion times are estimates only. While the Company will make reasonable efforts to adhere to agreed times, it cannot guarantee punctuality and accepts no liability for losses arising from delays caused by traffic, roadworks, accidents, adverse weather or other factors beyond its control.
10.2 If access at either address is more difficult or time-consuming than reasonably anticipated at the time of booking, the Company may charge for additional time at the agreed hourly rate.
11. Insurance
11.1 The Company maintains appropriate cover as required for its operations, but this may not replace or duplicate the Customer’s own insurance. The Customer is strongly advised to arrange suitable insurance for Goods in transit and during handling.
11.2 The Customer should check any existing home, contents or business insurance policy to confirm whether it covers Goods while being moved by a removal service, and arrange additional cover if necessary.
12. Complaints and Dispute Resolution
12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise the issue as soon as possible, preferably on the day of the move so that it can be addressed immediately.
12.2 Any formal complaint should be submitted in writing, setting out full details of the issue, within 14 days of the date on which the Services were provided. The Company will investigate and respond within a reasonable time.
12.3 The Company will work with the Customer in good faith to resolve any dispute. If a resolution cannot be reached, either party may pursue their legal remedies under the governing law.
13. Data Protection and Privacy
13.1 The Company will collect and use the Customer’s personal data only for the purposes of managing bookings, providing the Services, processing payments, and dealing with queries or complaints.
13.2 The Company will take reasonable steps to protect personal data against unauthorised access or disclosure and will not sell or share such data with third parties except where necessary to provide the Services, comply with the law, or enforce these Terms and Conditions.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the provision of the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 The Company may update or amend these Terms and Conditions from time to time. The version applicable to any particular booking will be the version in force on the date the booking is confirmed.
By proceeding with a booking, the Customer confirms that they accept and agree to these Terms and Conditions in full.
