Man with Van Seven Sisters Privacy Policy
This Privacy Policy explains how Man with Van Seven Sisters collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Man with Van Seven Sisters customers and enquiries within the Seven Sisters area and surrounding neighbourhoods, regardless of how you contact us or use our services.
Man with Van Seven Sisters is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data we collect
We collect and process different types of personal data in order to provide our man with van and related services. The categories of data we may collect include:
Identification and contact details, such as your name, address, postcode, and contact details you choose to provide, for example a telephone number or other contact method.
Service details, such as collection and delivery addresses, property access information, parking information, moving dates and times, and descriptions of items to be transported or moved.
Booking and transaction information, such as details of the services you book, quotations requested, payments made, invoices issued, and records of refunds or disputes.
Communication records, such as messages, notes from telephone conversations, and any other correspondence you exchange with us when making enquiries, booking services or providing feedback.
Technical and usage information, where applicable, such as basic information about how you access our online content or profiles, including general device and browser data and the pages or posts you view.
We do not intentionally collect special categories of data, such as health or biometric data, and we request that you do not provide such information unless it is strictly necessary for the safe delivery of our services. In such cases, we will only record what is required and will treat it with additional care.
How we collect your data
We typically collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question. This can be by telephone, through online enquiry forms, via messaging platforms or in person.
We may also receive personal data indirectly from third parties where they arrange a service on your behalf, for example if a relative, business partner, landlord or estate agent provides your details so we can complete a job at your property.
In addition, we may collect certain technical data automatically when you interact with any online content or profiles we operate, such as visiting our website or pages on other platforms.
Lawful basis for processing
We process your personal data under one or more of the following lawful bases:
Performance of a contract. We use your data to provide quotations, confirm bookings, carry out moves or collections, take payment and provide aftercare. Without this data, we would not be able to deliver our services.
Legitimate interests. We process data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. Examples include managing our customer records, improving our services, preventing fraud and protecting our property and staff.
Legal obligations. We may process personal data where we are required to do so by law, for example for tax, accounting or regulatory purposes, or to respond to law enforcement requests.
Consent. In limited cases, we may rely on your consent, for instance where we wish to send you certain types of optional marketing messages. Where we rely on consent, you can withdraw it at any time by contacting us.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage our services, including preparing quotes, scheduling and delivering moves, collections or deliveries, and communicating with you about your booking.
To respond to enquiries and provide customer support, including handling complaints, rescheduling bookings and answering questions about our services.
To process payments and maintain financial records, including issuing invoices, processing refunds where appropriate and meeting our tax and accounting obligations.
To manage and improve our business, including analysing typical jobs in the Seven Sisters area, managing capacity, maintaining safety and training our staff.
To protect our legal rights, including managing disputes, enforcing our terms and cooperating with law enforcement or regulatory authorities where necessary.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties who act as processors on our behalf, or in limited cases as separate controllers. These may include:
Payment service providers that process card or electronic payments on our behalf.
IT, hosting and communication service providers that support our booking, messaging, storage and business systems.
Accountants or professional advisers who need access to certain financial or booking records for compliance and advisory purposes.
Insurers and claims handlers, where necessary to arrange or manage insurance related to our services.
Couriers or subcontractors, where we need to coordinate with another driver or service provider to complete your job, and where sharing address or contact details is necessary.
Public authorities, law enforcement agencies or regulators, where required by law or where it is necessary to protect our rights or the rights of others.
When we use processors, they are only allowed to process your personal data on our documented instructions, must keep it secure and are not allowed to use it for their own purposes.
International transfers
As a local service based in the Seven Sisters area, we aim to keep your personal data within the United Kingdom or the European Economic Area. If, in limited circumstances, your data is transferred to a country that does not have the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in line with data protection law.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.
Customer and booking records are generally retained for a period that allows us to respond to queries, handle complaints, and comply with tax and accounting obligations. After this period, data will be securely deleted, anonymised or archived, unless we are required by law to retain it for longer.
The exact retention period may vary depending on the type of information and the nature of our relationship with you. We regularly review the data we hold and apply retention rules designed to ensure we do not keep personal data longer than necessary.
Your data protection rights
As an individual whose personal data we process, you have certain rights under data protection law. These include:
Right of access. You can request confirmation that we process your personal data and obtain a copy of that data.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.
Right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we check the accuracy of the data or consider an objection you have raised.
Right to object. You can object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds to continue or need to process the data for legal claims.
Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where this is technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing that took place before you withdrew consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has been processed in a way that does not comply with data protection law. We encourage you to contact us first so we can try to resolve your concerns.
Security of your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need to know it, using secure systems where appropriate, and training staff about their data protection responsibilities.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. The updated version will apply from the date it is made available. You are encouraged to review this page periodically to stay informed about how we protect your data.
