Man With Van Seven Sisters Terms and Conditions

Man with van service vehicle prepared for a customer booking These Terms and Conditions set out the basis on which Man With Van Seven Sisters provides removals, transport, collection, delivery, and related service support within the United Kingdom. By making a booking, the customer agrees that these terms apply to the booking, the goods to be moved, and any additional services requested in connection with the work. Please read this document carefully before confirming any service. It is designed to be clear, practical, and fair, while protecting both the customer and the service provider.

In these terms, references to “we,” “us,” or “our” mean the provider of the van and man service, and references to “you” or “the customer” mean the person, business, or organisation placing the booking. These terms apply whether the booking is made online, by phone, by email, or through any other accepted method. They also apply to single-item transport, multi-item loads, furniture moves, commercial transport, and similar assignments unless a separate written agreement has been made.

Loading assistance during a van transport service We reserve the right to amend these terms from time to time. The version in force at the time your booking is accepted will normally apply to that booking, unless a change is required by law or made necessary for safety, operational, or regulatory reasons. Any variation should be agreed in writing to avoid misunderstanding. Nothing in these terms affects any rights that cannot legally be excluded under UK law.

1. Booking Process

A booking is not confirmed until we have accepted the request and, where required, received any requested deposit or advance payment. Quotes may be provided based on the information supplied by the customer, including the size and weight of items, access conditions, collection and delivery locations, time requirements, and any special handling needs. As with any man with a van service, an accurate description of the job is essential, because incorrect or incomplete information may affect the price, the vehicle required, the number of operatives needed, or the time needed to complete the work.

At the booking stage, you must provide truthful and complete information. This includes details of access restrictions, parking issues, stairs, lifts, restricted loading areas, fragile items, dismantling or reassembly needs, and whether any items contain batteries, liquids, fuels, or other hazardous materials. If the actual job differs from the details supplied, we may need to revise the quote, adjust the service plan, or decline the work if it cannot be completed safely.

The customer is responsible for ensuring that the booked date, time, and service details are correct. Any special instructions should be provided before the job starts. If a booking is made on behalf of another person, the person making the booking confirms they have authority to agree to these terms and to pay any applicable charges. We may rely on the information provided at the time of booking and are not liable for delays or extra costs caused by inaccurate or incomplete details.

Delivery and moving items with a man and van team We may ask for identification or additional verification where necessary, particularly for high-value items, business accounts, or bookings involving storage, repeated access, or sensitive locations. Acceptance of a booking is at our discretion, and we may refuse or cancel any booking where we consider there is a safety, legal, operational, or payment concern. Where a booking is accepted, we will use reasonable care and skill in delivering the agreed service.

For van hire with driver or similar transport-only services, the customer remains responsible for packing items securely unless packing has been expressly included in the agreed service. For jobs involving loading assistance, the scope of our responsibilities will depend on the booking description and any written notes agreed beforehand. If you require wrapping, dismantling, heavy lifting, or specialist handling, this must be requested in advance and may involve an additional charge.

If the goods are not ready at the agreed time, or if access is delayed, waiting time charges may apply. If the job cannot proceed because the customer is unavailable, the site is inaccessible, or the items are not prepared, we may treat this as a cancellation or failed attendance and charge accordingly. Repeated changes to the booking time, load list, or address may also affect availability and pricing.

2. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Quotes may be fixed-price or estimated, depending on the nature of the work and the information provided. A fixed quote will usually apply only to the scope of work originally agreed. An estimate may change if the job takes longer than expected, if the load is larger or heavier than described, or if access difficulties create additional time or labour requirements. Man with van Seven Sisters reserves the right to charge reasonably for additional work that is requested by the customer or made necessary by circumstances not disclosed at booking.

Payment terms will be confirmed at the time of booking. We may require a deposit, a partial advance payment, or full payment before or at the time of service. Unless otherwise agreed, payment is due immediately on completion of the job. We accept no responsibility for delays caused by failed or late payment. Where payment is made by card, bank transfer, cash, or another approved method, the customer must ensure the payment is authorised and completed in full. Any bank charges, failed transaction fees, or collection costs caused by payment failure may be passed on to the customer where permitted by law.

Any additional charges may include waiting time, congestion or parking-related costs, tolls, congestion charges, congestion zone fees, ULEZ or similar local access charges where applicable, storage fees, cleaning charges, disposal costs, and charges for handling items requiring extra care. If the customer requests a change after the job has started, we may update the charges to reflect the revised scope. Invoices not paid on time may attract interest and recovery costs in accordance with the Late Payment of Commercial Debts rules where applicable to business customers.

The customer must promptly notify us of any invoice dispute. A dispute does not remove the obligation to pay any undisputed amount by the due date. We aim to deal with billing concerns fairly and efficiently. However, if a customer withholds payment without good reason, we may suspend future services, retain goods where lawful, or seek recovery through lawful means. Any discount, promotion, or special rate will apply only as expressly stated and may be withdrawn where booking conditions are not met.

3. Cancellations, Rescheduling, and Non-Attendance

Cancellations should be made as soon as possible. If you cancel with sufficient notice, we may not charge a cancellation fee or may charge only a reduced fee, depending on the notice period and the arrangements already made. If you cancel at short notice, particularly after we have allocated time, staff, fuel, or vehicle resources, a cancellation charge may apply to cover our losses and administrative costs. The exact fee may depend on the booked service and the stage of cancellation.

If you wish to reschedule, we will try to accommodate the request where possible. However, rescheduling is subject to availability and may require a revised quotation or deposit. If the new date falls into a different pricing period or involves different travel or access conditions, the cost may change. A rescheduled booking is not guaranteed until it has been reconfirmed by us. Repeated rescheduling may lead to a booking being treated as cancelled.

If we attend the booked location and the service cannot proceed because the customer is absent, the premises are inaccessible, the goods are unavailable, or the customer has failed to provide the necessary information or access, we may charge a failed attendance fee. This may include time on site, labour, fuel, and other reasonable costs. Where goods are left unattended or the customer does not return contact in time, we may make decisions based on safety and operational necessity, including leaving the site if it is unsafe to wait.

5. Waste Regulations and Prohibited Items

General UK man with van service terms and conditions document

Where our service includes disposal, clearance, or removal of unwanted items, the customer must disclose exactly what is being collected. We operate in accordance with UK waste legislation, including the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other applicable law. The customer must not ask us to dispose of waste illegally, fly-tip items, or transport prohibited materials. All waste must be handled responsibly, and we may refuse any load that appears unlawful, unsafe, or insufficiently described.

The customer is responsible for ensuring that any waste presented for collection is lawful to move and dispose of. This includes confirming that the waste is not hazardous unless specifically agreed and properly documented. Hazardous materials may include asbestos, chemicals, oils, fuels, gas cylinders, clinical waste, paint, solvents, batteries, electrical items with certain components, or other controlled substances. If such items are discovered after booking and were not disclosed, we may refuse to collect them, charge additional fees, or terminate the job if safe compliance cannot be maintained.

Where applicable, waste transfer documentation or other records may be required. The customer agrees to provide accurate information for any such documentation and to cooperate with any lawful record-keeping or compliance requirements. Waste that is collected by us will be handled, transported, and disposed of through lawful channels only. We do not support or permit illegal dumping, unsafe disposal, or any practice that could breach environmental or waste law. If a customer insists on unlawful disposal, we may immediately stop the service and report the matter where necessary.

6. General Conditions

We may subcontract or use suitably qualified staff or partner drivers to perform all or part of the service. Any such arrangement will not reduce our responsibility to provide the service with reasonable care and skill. We may also refuse to handle items or enter premises where we believe there is a risk to health, safety, legality, or security. You must ensure that any premises visited are reasonably safe, accessible, and suitable for the intended work.

The customer is responsible for obtaining any permissions needed for parking, access, loading, unloading, or entry to premises. If we incur fines, penalties, clamp charges, or similar costs because permissions were not arranged or because the customer gave incorrect instructions, those costs may be charged to the customer where lawful. It is also your responsibility to inform neighbours, building management, landlords, or security personnel where necessary to permit the booked service to proceed without avoidable delay.

We will not be in breach of contract or otherwise liable for delay or failure to perform where this is caused by events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, fire, strikes, civil disorder, public emergencies, or restrictions imposed by authorities. Where a force majeure event occurs, we may reschedule the booking, alter the route, use an alternative vehicle, or suspend the service as needed. We will take reasonable steps to minimise disruption.

7. Governing Law

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. This governs all services supplied under the Man With Van Seven Sisters name within the United Kingdom, subject always to any non-excludable consumer rights that apply.